Regulations

We are licensed and regulated by the Institute of Chartered Accountants in England and Wales.

Professional Indemnity Insurance 

As required by ICAEWs probate regulations, we have Professional Indemnity Insurance (PII) in place that provides further protection for our clients.  The maximum level of indemnity is £2 million per claim and full details of our insurers can be provided upon request.

ICAEW Probate Compensation Scheme

In the unlikely event that we cannot meet our liabilities to you, you may be able to seek a grant from ICAEW’s Probate Compensation Scheme. Generally, applications for a Grant must be made to ICAEW within 12 months of the time you became aware, or reasonably ought to have become aware, of the loss. Further information about the scheme and the circumstances in which Grants may be made is available on ICAEW’s website.

Complaints procedure

We pride ourselves on delivering the best service possible for our clients, so if our service falls short of your expectations and you would like to make a complaint about our service, please contact us in one of the following ways:

  • by telephone on 0115 973 3389
  • in writing to the Head of Legal Practice at Gregory Priestley & Stewart, Lyndhurst, 1 Cranmer Street, Long Eaton, Nottingham
  • via email accounts@advicegps.co.uk

We will carefully consider any complaint received as part of supplying probate or estate administration services as soon as we receive it and we will do all we can to resolve it. We will acknowledge your letter within five business days of its receipt and endeavour to deal with the matters raised within eight weeks. If we do not deal with your complaint in this time, or if you are not satisfied with our response, you are entitled to take up the matter with the Legal Ombudsman.

The Legal Ombudsman regulates the service we provide to our customers and more information can be found on their website (www.legalombudsman.org.uk). 

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0115 973 3389

Gregory Priestley & Stewart
Lyndhurst
1 Cranmer Street
Long Eaton
Nottingham
Nottinghamshire
NG10 1NJ

01623 555 656

Gregory Priestley & Stewart
Alexandra House
123 Priestsic Road
Sutton-in-Ashfield
Nottinghamshire
NG17 4EA